PhD student Jie Cai presented research about how volunteer content moderators “profile” community violators at CSCW, a premier HCI conference on computer supported collaborative work. Jie has been studying the moderation practices of volunteer moderators on Twitch.
Cai, J., & Wohn, D. Y. (2021). After Violation But Before Sanction: Understanding Volunteer Moderators’ Profiling Processes Toward Violators in Live Streaming Communities. PACM HCI (CSCW 2021)